How to Make A Conflict Safe with Curious Questions

A problem in many conflicts is that neither side feels safe; so both sides fight to protect their needs, which only decreases the safety. Using curious questions in hard conversations can quickly increase the safety for the other person.

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For example, let’s say I suggest to my wife that we get the kids to bed earlier, and she responds by saying, “Why don’t you get them to bed, then, if it matters so much to you? I don’t really want them in bed earlier!” Do you notice the defensiveness? There’s obviously more going on beneath the surface. That’s when I turn to curious questions rather than defending my suggestion.

What is a curious question? That depends on the scenario, but in general, here are some suggestions for formulating questions that will increase safety:

  1. Start your question with What, How, or When rather than Why: “Why” questions often carry a subtle tone of judgment. Rather than asking “Why aren’t you putting the kids to bed on time?” ask “What’s happening that the kids are getting to bed so late?” This sounds less blaming and helps the other person feel safer.
  2. Make your question open. Asking “Do you need me to give you a hug?” would limit her answers to yes or no. It also implies that I know what she needs. She is the expert on her needs, so it’s much more empowering to ask, “What do you need?” This allows her to create her own answer from endless possibilities with no indication from me what her answer should be.
  3. Design your questions to draw out what’s beneath the surface in the other person rather than coming up with surface solutions. Questions designed for surface solutions might include, “What could we do so that we agree on a bed time?” or “What if we would take turns putting them to bed so that we each get our turn to get what we want.” The time for those questions comes later. If you miss the deeper needs now, the solution you agree to won’t be satisfactory.

Here are some examples of good curious questions:

  1. How do you feel right now?
  2. What are you thinking?
  3. What do you need?
  4. What do you want for yourself? For this relationship?
  5. What’s important to you in regards to __________________ (topic of conversation)?
  6. What is working and what’s not working in this relationship?

What questions can you think of that would create safety in a hard conversation?

What are other ways to increase safety in a conflict? Feel free to share in the comments.

Pebbles in My Shoe

I recently read the book Pebbles in My Shoe: Three Steps to Break through Interpersonal Conflict by Linda P. Outka. It’s not as simple as it sounds, but let me tell you about one transformative idea: Fact vs. Story.

Here’s a sample scenario:

I returned home from an evening meeting to find my daughters still awake and the toys strewn over the floor. I was furious. “Girls!” I barked. “Get this place cleaned up and get ready for bed.” I shouted to my wife in the kitchen, “Why didn’t you put the girls to bed on time? I’m tired of never having an evening with you!” Then I began to let out my frustrated by kicking the toys together on a pile and gathering large armloads and dumping them into the toy box. My anger left me with no space to read to, pray with, or connect with my girls before bed.

What are the facts in this scenario? I was gone for the evening. The girls normally go to bed by 8:30, but when I returned home at 9, they were awake and the toys were not put away. I shouted at them and at my wife, and then quickly helped them clean up and go to bed.

But there’s more to the scenario than this. In that millisecond after I opened the door and saw the girls still awake, and before I barked instructions to them, an entire story played out in my mind.

What was that story? My wife is forgetful and unaware and doesn’t really care about us having time together in the evenings, and she got distracted by some other task and forgot about the time.

Outka says that “Stories are the assumptions we make that help us interpret a situation” (p23). They are what we tell ourselves in order to clear up ambiguity and feel more certain. My story helped me feel as though I understand what had happened and what to do about it.

In reference to neurologist Robert Burton’s work, Outka points out that our brain rewards us with dopamine, a feel-good hormone, when we see patterns and make sense of a situation. What gives us the reward is not the accuracy of the story we create, but how much certainty we have about its accuracy (p24).

All this means that whenever we run into a triggering or difficult situation, we immediately tell ourselves a story that then tells us how to respond. As Outka says, “When we don’t understand why someone acted as they did, we make up stories. Then we act like these stories are true (p25).”

When I entered the door, my brain sought to make some kind of sense of the situation in front of me, so I quickly cleared up the ambiguity and acted on my solutions. It gave me the feel-good hormone and put me back in control.

The next time you realize you got triggered or reacted to another person’s actions, try replaying the situation in slow motion and finishing this sentence: “The story I am telling myself is…” (p29) Separate the facts from the story, and see what happens.

Then replace your story with curious questions to discover the real story, and see how that changes your relationships. More on this another week…

Willpower, Part 2

Sometimes it’s just plain hard to do the thing you want to do. Your internal muscle simply isn’t strong enough. How do you strengthen that willpower muscle?

In last week’s blog post, I focused on the necessity of creating structures that decrease the need for willpower when willpower is low. Now I focus on how to increase willpower.

I love making goals. In my early years of idealism, I would make numerous goals and set out to reach them, but like always, my energy for them faltered after about a week. Yet my mentor would remind me that I accomplished more than if I would have set no goals at all.

Rear View of a boy Sitting on Grassland

While that’s true, at least in the short term, what my mentor missed was the fact that consistently not reaching my goals was eroding my trust in myself, and a loss of trust in myself set me on a course of perpetual feelings of inadequacy and therefore lower long-term productivity.

Stephen M. R. Covey, author of The Speed of Trust, emphasizes the importance of first trusting yourself before you can become trustworthy to others. And trust in yourself starts with the small things. 1

In other words, if you cannot make and keep commitments to yourself, your confidence erodes, making you untrustworthy even to others. Growing that confidence happens when you lower your commitments to levels you can keep.

For example, one man who wanted to lose weight started by spending one minute standing on the treadmill each morning. Another man stood in front of the TV for one minute each hour without turning it on. These tiny actions were small deposits into their self-confidence bank account. Kelly goes on to say “Change, in its smallest, least threatening form is usually the most successful.” 2 Focusing on levels of commitment they could keep gave these men the self-confidence that eventually helped them reach their long-term goals.

How do you lift a bull? You lift a calf every day until it becomes a bull.

How do you increase your willpower? You start with small, attainable commitments that you will keep; then you slowly increase those commitments, all the while keeping them attainable.

What commitments or goals do you struggle to keep consistently? How can you break them into smaller commitments that you know you will keep?

Willpower, Part 1

In the classic Frog and Toad story, Toad makes cookies for his friend, Frog. They eat and eat the delightful cookies, until they realize they have eaten enough, at which point they agree to eat one last cookie. After they eat one last cookie, they agree to eat one very last cookie. Taking one very last cookie, Toad cries, “We must stop eating.” Frog, reaching for another cookie, agrees and adds “We need will power.”

So in an attempt to stop his cookie-grabbing impulses, Frog puts the cookies into a box; but after Toad points out that they could open the box, Frog ties string around it. Toad immediately points out they could cut the string, so Frog takes out a ladder and places the box on a high shelf. After Toad again points out that they could take the box down, cut the string, open the box, and eat the cookies, Frog agrees and takes the box down, cuts the string, and opens the box. But this time he takes the box outside and feeds the cookies to the birds. “Now we have no more cookies to eat,” says Toad sadly. “But we have lots of willpower,” concludes Frog.

We laugh at the irony of that statement, knowing the very reason Frog had to give the cookies to the birds was because he had no willpower to restrain himself in the face of temptation.

Willpower is in limited supply, meaning change is limited if we only depend on willpower. Effective change takes more than willpower; instead, change is built upon a support structure that decreases the need for willpower.

Willpower comes in a limited supply.

In other words, if you know you have an urge to indulge in chocolate chip cookies, sticking with your no sugar commitment will probably require more than drumming up the ability to resist that urge every time you walk into the kitchen. Instead, you can change your environment by removing your cookie jar. That’s called creating a support structure that helps you reach your goal.

Most of us already do this with to-do lists. You’ve probably already figured out that trying harder to remember doesn’t work. That’s why you write it down. You create a structure that enables you to “remember.”

Many people continue relying on willpower to change. But depending on willpower for change is a misunderstanding of how change works. Energy spent drumming up willpower would be more effective spent creating a support structure for change.

What does a support structure for change include?

First, change is built on hope. Many times, another person’s encouragement or belief in us gives us the hope to change. Sometimes seeing a better alternative gives us hope. Hope is contagious, so if you want hope, don’t hang out with negative, pessimistic people; hang out with hopeful people. It will rub off on you, and it might be the first step toward a better life.

02.06.13Blog Why Is Accountability An Issue? - Fierce, Inc. - Fierce, Inc.
Accountability is a sign of strength.

Secondly, a support structure for change requires accountability. Let’s face it: we are social creatures, and we live best if we don’t deny our need for other people. You are not better or wiser because you can do more on your own; you become wiser as you draw from the resources and strengths of those around you. Allowing other people to make you better is not a sign of weakness; it is an acceptance of your needs and the way you are wired, and facing your own needs takes courage. That’s real strength. So be strong and be wise and increase your “willpower” by seeking out accountability.

What support structure are you creating that will help you reach your goals?

What do you need (that you currently don’t have) to be able to reach the goals you’ve set?

I Know What A Counselor Is, but What Is A Life Coach?

Often, people feel stuck in their lives because of relationships and circumstances that feel out of their control. Maybe they feel dissatisfied, confused, and powerless, causing them to react to life instead of respond in line with what they say they value and want from their life. Sooner or later, they realize that if they continue this course, they’ll never become who they want to become.

I want to see people living at their best and making a difference in the world. That’s why I use one-on-one coaching to help people discover what they want out of life and the steps needed to get there.

Let’s talk about what this looks like…

My job as a life coach is to empower people to cross the bridge between where they are and where they want to be.

Let’s break that down. If I were coaching you, what would this look like? Continue reading “I Know What A Counselor Is, but What Is A Life Coach?”